Spot the struggle
Repeated failed scans, long pauses, screen reader use, zoom and switch control are all signals. Assist reads them live and offers help before the customer abandons the journey.
VeriLayer Assist
No customer gets stuck at the verification step
Some people can't scan a document, hold a phone steady or read a screen. VeriLayer Assist spots when a check is going wrong and hands the customer to an assistant, and to a live agent when they need one, without leaving the flow or starting again.
- Escalation in one tap
- WCAG 2.2 AA throughout
- Built for Consumer Duty
Help arrives before the customer gives up
Escalate in one tap
A persistent “Get help” control sits in every step. The assistant handles the simple cases (reading the screen aloud, re-explaining a step, switching to an easier route). Anything it can't resolve goes straight to a live agent.
Finish the check together
The agent picks up mid-flow with full context: which step, which document, what failed. They complete the verification with the customer by voice, chat or co-browse, and the decision comes out the other side exactly as it would have done.
One journey, one audit trail
Every assisted session is recorded against the same case as the automated one, who helped, what adjustment was made, what evidence was accepted and why. You get an accessible route to a decision without a second, unauditable process running alongside it.
Adjustments, not exceptions
Read aloud & simplified language
Every step available in plain English, spoken on request.
Alternative evidence
Where a document scan isn't possible, an agent can accept and verify an alternative on the same standards.
Assisted capture
The agent guides framing and lighting in real time instead of the customer retrying blind.
Trusted third party
A carer or family member can be added to the session with the customer's consent, recorded on the file.
Pause and resume
The case holds its state, so nobody restarts from step one.
Voice, chat or co-browse
The agent joins in whichever channel suits the customer, and can see the same screen with their consent.
Trusted by leading financial providers
Learn how our partners qualify customers with confidence.
Absolutely amazing support. Everything was clearly explained with support and no judgement. I highly recommend this service to anyone who is struggling with debt.
UKDE Nicola
Absolutely amazing service always here to help if needed. Highly recommend it and thank you for your help.
CD Sona
Brilliant service, smooth and efficient help and support. I would highly recommend the outstanding help I received.
CLARITY Joanne
Add certainty to every decision
See how VeriLayer verifies, assesses and routes customers in real time. Get a free consultation.
Email
enquiries@VeriLayer.com